Subject: Ticket Assigned - Conversation with ali aldeeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Dec 2020 18:54:26 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ali aldeeb ali aldeeb                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ali aldeeb Bot:  Hi Ali Aldeeb ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6258665180 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560351232 Bot:  Please wait while we transfer you to an agent Agent:  Hi Ali, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  I want to add a product to this order #6258665180 Agent:  we are really sorry Agent:  we can not modify or add anything once the order is placed. Customer:  You take a long time to reply to me Agent:  We apologies Agent:  Sorry for the late reply due to technical issue. Customer:  I can made a new order then you can add to the old order Agent:  We are sorry order also can not be merged. Agent:  I suggest you to kindly place a new order Agent:  for the item you want seperately. Customer:  I can place a new order but I want to get It with the old order in the same day Customer:  In the same time Agent:  It is not possible for us to confirm but we will try our best to deliver both order at one time. Customer:  I going to place a new order soon.Thank you mohammed.Have a nice day Customer:  ‘m* Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  وجه الفتاة! لم أستطع الحصول على ذلك ، أنا روبوت جديد في المدينة وأتعلم مع مرور الوقت.   يمكنك محاولة إعادة صياغة سؤالك. Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  عملية الإرجاع Bot:  يرجى اختيار موقعك Customer:  المملكة العربية السعودية Bot:   هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.   طلب إرجاع المنتج أونلاين من حسابك. أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على [email-masked]   لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes            10:46 PM, 30th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            10:49 PM, 30th Dec                   Osam                   Are you still connected with us?           10:51 PM, 30th Dec                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:54 PM, 30th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1939442