Subject: Ticket Assigned - Conversation with please cancel verifying payment status of order #6259611733
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Dec 2020 18:53:58 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with please cancel verifying payment status of order #6259611733 please cancel verifying payment status of order #6259611733                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  serlyn rodulfo Bot:  Hi Serlyn Rodulfo ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6259611733 Bot:    Your order status is : Verifying payment    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554247093            10:36 PM, 30th Dec                     please cancel verifying payment status of order #6259611733                    please cancel verifying payment status of order #6259611733           10:38 PM, 30th Dec                     please cancel verifying payment status of order #6259611733                    please cancel verifying payment status of order #6259611733           10:38 PM, 30th Dec                     please cancel verifying payment status of order #6259611733                    please cancel verifying payment status of order #6259611733           10:38 PM, 30th Dec                     please cancel verifying payment status of order #6259611733                    please cancel verifying payment status of order #6259611733           10:39 PM, 30th Dec                     please cancel verifying payment status of order #6259611733                    /startOver           10:39 PM, 30th Dec                   Bot                   يرجى إدخال اسمك           10:39 PM, 30th Dec                     please cancel verifying payment status of order #6259611733                    please cancel verifying payment status of order #6259611733           10:39 PM, 30th Dec                   Bot                   يرجى إدخال اسمك           10:39 PM, 30th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            10:48 PM, 30th Dec                   Osam                   May I request you to stay on-hold while checking you order details           10:48 PM, 30th Dec                   Osam                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6259611733) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6259611904).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           10:51 PM, 30th Dec                   Osam                   Is there anything else I can help you with?           10:51 PM, 30th Dec                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:53 PM, 30th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1939440