Subject: Ticket Assigned - Conversation with helooo
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Dec 2020 18:26:19 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with helooo helooo                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  helooo Bot:  Hi Helooo ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  531434144 Bot:  Please wait while we transfer you to an agent Customer:  I need cancel my order Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Heloo Customer:  Order number 6257559720 Customer:  /startOver Customer:  Heloo Agent:  after we checked the order has been shipped and it will be deliver to you with in 3-6 business days Agent:  Do you have another inquiry to help you with it? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Helooo ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  /startOver Agent:  Hi, Thank you for contacting us.Am mohamed, How may I help you? Customer:  I need to cancel my order Customer:  I need to cancel my order Agent:  Could you please share your order number so that I can assist you further? Agent:  After we checked the order 6257559720, we found that the order has been shipped and cannot be cancelled by us Agent:  But you can refuse the shipment when you are contacted by the courier team for delivery Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Helooo ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:14 PM, 30th Dec                     helooo                    K           10:16 PM, 30th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            10:17 PM, 30th Dec                     helooo                    They didn’t collet my product           10:17 PM, 30th Dec                   Osam                   Can you provide us your order number so that we can assist you better           10:18 PM, 30th Dec                     helooo                    K           10:19 PM, 30th Dec                   Osam                   Could you please share your order number so that I can assist you further?           10:19 PM, 30th Dec                     helooo                    7424309373           10:20 PM, 30th Dec                   Osam                   May I request you to stay on-hold while checking you order details           10:20 PM, 30th Dec                     helooo                    K           10:21 PM, 30th Dec                   Osam                   We would like to inform you that our courier team is going to contact you within 1-2 working days to collect the item           10:23 PM, 30th Dec                   Osam                   Is there anything else I can help you with?           10:23 PM, 30th Dec                     helooo                    K           10:25 PM, 30th Dec                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:26 PM, 30th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1939354