Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Dec 2020 21:51:23 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96599614292            01:35 AM, 30th Dec                     hi                    I wanted to enquire about returning           01:35 AM, 30th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            01:37 AM, 30th Dec                     hi                    Actually i placed online order on 17th December           01:37 AM, 30th Dec                     hi                    I want to return one of the item tmrw as its not fitting my sister.. But i removed the label.. N I hve the pic of ckick an d collect packet iwll rhat be accepted           01:38 AM, 30th Dec                     hi                    Will that be accepted? *           01:40 AM, 30th Dec                   Osam                   Yes, you can put it in a package and return it to the nearest store or raise a online return request from the website           01:41 AM, 30th Dec                     hi                    Package i three that time only           01:41 AM, 30th Dec                     hi                    Threw           01:41 AM, 30th Dec                     hi                    I hve pic only           01:41 AM, 30th Dec                   Osam                   You can put it in any package and return it           01:42 AM, 30th Dec                   Osam                   Is there anything else I can help you with?           01:42 AM, 30th Dec                     hi                    I don't have label of max or price tag.. All removed Just the pic of package           01:42 AM, 30th Dec                     hi                    Ok so i just hve to gontonstire and return it by showing pic of click and collect package           01:43 AM, 30th Dec                     hi                    Go to the store           01:43 AM, 30th Dec                     hi                    17th December.. So oncan return itbaftrrb10 days           01:44 AM, 30th Dec                   Osam                   In the meantime, an exchange is not available at www.centrepointstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:45 AM, 30th Dec                   Osam                   Is there anything else I can help you with?           01:45 AM, 30th Dec                     hi                    See the original packaging is removed.. o my main question is will           01:47 AM, 30th Dec                     hi                    I b able to return           01:47 AM, 30th Dec                     hi                    I don't have original package and i hve removed labels and i hve no invoice           01:48 AM, 30th Dec                     hi                    So only with poc of packagd that intook while collecting it from stores will do?           01:49 AM, 30th Dec                   Osam                   Please know that you can pack the order in any package and show the order confirmation message you have recived           01:50 AM, 30th Dec                   Osam                   Is there anything else I can help you with?           01:50 AM, 30th Dec                     hi                    Great           01:50 AM, 30th Dec                     hi                    Thanks a lot           01:50 AM, 30th Dec                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:51 AM, 30th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1935750