Subject: Ticket Assigned - Conversation with paras shah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Dec 2020 20:58:51 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with paras shah paras shah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  paras shah Bot:  Hi Paras Shah ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624887494 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554563818            12:45 AM, 30th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            12:45 AM, 30th Dec                     paras shah                    Hi osam good evening           12:46 AM, 30th Dec                     paras shah                    My ord no is 9624887494           12:46 AM, 30th Dec                     paras shah                    As per schedule today is delivery but no one turn up           12:46 AM, 30th Dec                   Osam                   May I request you to stay on-hold while checking you order details           12:47 AM, 30th Dec                     paras shah                    Ok           12:47 AM, 30th Dec                   Osam                   Please know that our courier team will contact you on this number 971554563818           12:49 AM, 30th Dec                     paras shah                    When ??           12:50 AM, 30th Dec                     paras shah                    ????           12:51 AM, 30th Dec                   Osam                   It will be delivered to you within 1-2 working days           12:51 AM, 30th Dec                   Osam                   Is there anything else I can help you with?           12:52 AM, 30th Dec                     paras shah                    But as per schedule delivery should be today           12:52 AM, 30th Dec                     paras shah                    Why now 1-2 working days ???           12:52 AM, 30th Dec                   Osam                   Please accept our sincere apologies for the inconvenience caused to you           12:53 AM, 30th Dec                   Osam                   Please know that our courier team will contact you as soon as possible           12:54 AM, 30th Dec                     paras shah                    This is someone birthday gift and birthday on 31st           12:54 AM, 30th Dec                     paras shah                    Anyway           12:55 AM, 30th Dec                     paras shah                    Bye           12:55 AM, 30th Dec                   Osam                   We would like to inform you that we will do our best to deliver the order to you in a priority           12:56 AM, 30th Dec                   Osam                   Is there anything else I can help you with?           12:56 AM, 30th Dec                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:58 AM, 30th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1935652