Subject: Ticket Assigned - Conversation with fatim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Dec 2020 18:44:02 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatim fatim                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fatim ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:27 PM, 29th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            10:28 PM, 29th Dec                     fatim                    Hello, I'd like to know if i can take my package to a store for a refund at this point, I waited on you giys for like 2 months amd no one came to pick it up           10:29 PM, 29th Dec                   Osam                   Can you provide us your order number so that we can assist you better           10:30 PM, 29th Dec                   Osam                   Are you still connected with us?           10:32 PM, 29th Dec                     fatim                    6237357655           10:33 PM, 29th Dec                   Osam                   Please know that a link has been sent to you, kindly fill the complete address in the link which is sent to your email id           10:35 PM, 29th Dec                     fatim                    Right now? I recieved many emails saying that but they never included a link and I'd reply to ask for it but never got it           10:36 PM, 29th Dec                   Osam                   Is this your email id  [email-masked]           10:38 PM, 29th Dec                     fatim                    Yeah           10:38 PM, 29th Dec                   Osam                   Please know that we are going to raise a new return request and we will send you a link to fill your complete address           10:40 PM, 29th Dec                     fatim                    Okay I'll be waiting           10:40 PM, 29th Dec                   Osam                   Is there anything else I can help you with?           10:41 PM, 29th Dec                     fatim                    Yes can you please waitna bit til i recieve a notification of the return request           10:41 PM, 29th Dec                   Osam                   Please know that you can contact us any time           10:42 PM, 29th Dec                     fatim                    I recieved a message saying the return was cancelled           10:42 PM, 29th Dec                     fatim                    Okay i recieved confirmation, thank you           10:43 PM, 29th Dec                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:43 PM, 29th Dec                     fatim                    You too           10:43 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1935307