Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Dec 2020 18:05:57 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6247702241 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500416135 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  I ordered to pants last month, one digit was mistake on my mobile number that's why they returned my parcel, i was call many time for update my mobile number but they said they'll but they didn't, after that they said they will refunds my money but still i didn't get back my money, can you please tell me whats the problem, this is my order number 6247702241 Customer:  Please Mohammad tell me when i will get my refund? I want money back so i can ordered again Customer:  Its almost one month now Agent:  Please allow me to check it. Customer:  Ok please Agent:  Your refund for SAR 94.96 was processed on 17/12/20 with the transaction ID 169999990037895482. The amount will take 2-15 business days to be reflect back in your account. Customer:  Thats mean it's on the process to back? Agent:  Yes it is already processed now it will be credited with in the time frame. Agent:  Is there anything else i can help ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:57 PM, 29th Dec                     hi                    6247702241           09:57 PM, 29th Dec                     hi                    I ordered to pants last month, one digit was mistake on my mobile number that's why they returned my parcel, i was call many time for update my mobile number but they said they'll but they didn't, after that they said they will refunds my money but still i didn't get back my money, can you please tell me whats the problem, this is my order number 6247702241           09:58 PM, 29th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            09:59 PM, 29th Dec                     hi                    Please osam tell me when i will get my refund? I want money back so i can ordered again           09:59 PM, 29th Dec                   Osam                   May I request you to stay on-hold while checking you order details           09:59 PM, 29th Dec                     hi                    Ok           09:59 PM, 29th Dec                   Osam                   We would like to inform you that your refund of SAR 94.96 has been processed on 12/17/20, with transaction id (169999990037895482).  ​           10:02 PM, 29th Dec                     hi                    Its more then 16 days now, so when will refund?           10:02 PM, 29th Dec                   Osam                   Is there anything else I can help you with?           10:02 PM, 29th Dec                     hi                    Within how many days will back my money?           10:03 PM, 29th Dec                   Osam                   Please know that the refund needs 4-15 working days to be reflected in your account.           10:03 PM, 29th Dec                     hi                    So its more then 15 days now           10:03 PM, 29th Dec                   Osam                   15 working days without the weekly holidays           10:04 PM, 29th Dec                     hi                    Ok           10:04 PM, 29th Dec                     hi                    But it's too late           10:04 PM, 29th Dec                     hi                    Thank you if possible make a report for this refund           10:04 PM, 29th Dec                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:05 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1935196