Subject: Ticket Assigned - Conversation with akhtar merani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Dec 2020 16:59:20 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with akhtar merani akhtar merani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  akhtar merani Bot:  Hi Akhtar Merani ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624469664 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971553188245 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Are you still with us ?? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Akhtar Merani ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624469664 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Dear sir I want one item order cancel cool water toualt spray. I need cool water Parfum not toalt spray thanks sir if you help me. Agent:  Hi Akhtar, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Sir I want one item cancel order cool water toualt spray Agent:  Could you please share your order number so that I can assist you further? Customer:  9624469664 Agent:  It is on cash on delivery. Customer:  Yes sir Agent:  You can refuse the order when our courier contacts you. Customer:  Ok sir Agent:  Is there anything else I can help ? Customer:  Thanks for help Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Akhtar Merani ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624469664 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:52 PM, 29th Dec                     akhtar merani                    My delivery date is 28 but not received?           08:53 PM, 29th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            08:54 PM, 29th Dec                   Osam                   Can you provide us your order number so that we can assist you better           08:54 PM, 29th Dec                   Osam                   Are you still connected with us?           08:57 PM, 29th Dec                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:59 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1934949