Subject: RE: Refund approval //6245017000
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Osam <[email-masked]>
Date: Tue, 29 Dec 2020 04:24:43 +0000

@Seeta Seeta<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, December 29, 2020 7:53 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Osam <[email-masked]>
Subject: Re: Refund approval //6245017000
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Osam" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 29 December, 2020 06:51:34
Subject: Refund approval

Hi Team,

Problem Statement : Refund approval.

Ticket id : ​1891438
Order Date : ​Nov 20, 2020
Order ID: ​6245017000
Tracking ID : ​46383932066
Total Price : ​SAR 130.69

Issue Description : The Customer ​raised a return request on 11/25/20 and customer is claiming that he returned the items to the courier team, but as per the tracking website, the tracking id is invalid.

Case history : The customer reached out to us on 19 Dec 2020 and since then the issue was escalated to the WH and they informed us that it is not received from courier.

Assistance required : We request you to provide refund approval for the customer and close the issue.

Best Regards
Osam

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