Subject: Ticket Assigned - Conversation with muhammad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 01:23:00 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad muhammad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammad Bot:  Hi Muhammad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7423655111 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97336613334 Bot:  Please wait while we transfer you to an agent Agent:  Hi My Name is Osam. I will be happy to help you  Agent:  Are you still connected with us? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7423655111 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:09 AM, 28th Dec                     muhammad                    ?           05:10 AM, 28th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            05:10 AM, 28th Dec                     muhammad                    Hello           05:11 AM, 28th Dec                     muhammad                    I didnt recieve my order placed on 22 dec           05:11 AM, 28th Dec                     muhammad                    742365111 order no mentioned in the chat history as well           05:12 AM, 28th Dec                     muhammad                    If still issue i can go n pick from outlet           05:12 AM, 28th Dec                     muhammad                    7423655111           05:12 AM, 28th Dec                   Osam                   May I request you to stay on-hold while checking you order details           05:12 AM, 28th Dec                     muhammad                    I almost recieve msg daily tht unable to deliver n schedule on new date           05:13 AM, 28th Dec                   Osam                   Please know that our courier team tried to contact you on your registered mobile number 97336613334 but there was no response from your side           05:13 AM, 28th Dec                   Osam                   kindly confirm your mobile number           05:14 AM, 28th Dec                     muhammad                    My friend i am receiving calls from everyone, only ur courier call didnt come           05:14 AM, 28th Dec                     muhammad                    Ok so how many times they tried, can i ask           05:14 AM, 28th Dec                     muhammad                    All 3 times i was not available           05:14 AM, 28th Dec                     muhammad                    No body contacted n i didnt recieve any call           05:15 AM, 28th Dec                   Osam                   Please accept our sincere apologies for the inconvenience caused to you           05:15 AM, 28th Dec                   Osam                   We would like to inform you that we will escalate your case to the concern team and we will get back to you soon           05:15 AM, 28th Dec                     muhammad                    This is old game now tht tried to reach but not pick           05:16 AM, 28th Dec                     muhammad                    Get something new bro           05:16 AM, 28th Dec                     muhammad                    Its very old trick now believe me           05:16 AM, 28th Dec                     muhammad                    U can fwd my msg to ur high concern           05:16 AM, 28th Dec                     muhammad                    Tht give some new tricks           05:17 AM, 28th Dec                     muhammad                    Anyways if still having issue i can go n pick from marina mall branch?           05:17 AM, 28th Dec                   Osam                   Please know that we are going to forward your issue to the courier team and they will contact you as soon as possible to deliver your order           05:17 AM, 28th Dec                     muhammad                    Is it possible?           05:17 AM, 28th Dec                     muhammad                    Which courier company this is           05:18 AM, 28th Dec                   Osam                   Is there anything else I can help you with?           05:18 AM, 28th Dec                     muhammad                    Can i pick by myself from splash outlet?           05:18 AM, 28th Dec                   Osam                   Sorry to inform you that your order is with the courier team and we will make sure that our courier team will contact you soon           05:19 AM, 28th Dec                   Osam                   Is there anything else I can help you with?           05:19 AM, 28th Dec                     muhammad                    I m receiving msgs on same number from splash but not calls, wht a joke bro           05:20 AM, 28th Dec                     muhammad                    Ok           05:20 AM, 28th Dec                     muhammad                    Whts the name of courier company           05:20 AM, 28th Dec                     muhammad                    So i can understand will it come or not           05:20 AM, 28th Dec                   Osam                   LMG Courier           05:20 AM, 28th Dec                   Osam                   Be assured that we are working on your case           05:21 AM, 28th Dec                     muhammad                    Ok let see thn           05:21 AM, 28th Dec                     muhammad                    Tomorrow           05:21 AM, 28th Dec                     muhammad                    Else i dont want the order           05:22 AM, 28th Dec                     muhammad                    If it doesnt come           05:22 AM, 28th Dec                     muhammad                    Thnx           05:22 AM, 28th Dec                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           05:22 AM, 28th Dec                     muhammad                    Good night           05:22 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1927529