Subject: Ticket Assigned - Conversation with hanadi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Dec 2020 23:41:34 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hanadi hanadi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hanadi Bot:  Hi Hanadi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503131508            03:35 AM, 28th Dec                     hanadi                    Please note that I ordered two items and  after some time I canceled my order. Then received the following message:(Ankle Strap Stilettos with Met...  Items from Order 9624844724 have been cancelled. Your refund will go to My Credit in My Account.) I’m kindly requesting to refund my money to my bank account as soon as possible not to my Credit in My Account. Waiting for your reply. Thank you   Hanadi           03:36 AM, 28th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            03:37 AM, 28th Dec                     hanadi                    Hi           03:37 AM, 28th Dec                     hanadi                    Please note that I ordered two items and  after some time I canceled my order. Then received the following message:(Ankle Strap Stilettos with Met...  Items from Order 9624844724 have been cancelled. Your refund will go to My Credit in My Account.) I’m kindly requesting to refund my money to my bank account as soon as possible not to my Credit in My Account. Waiting for your reply. Thank you   Hanadi           03:37 AM, 28th Dec                   Osam                   May I request you to stay on-hold while checking you order details           03:38 AM, 28th Dec                     hanadi                    Sure           03:38 AM, 28th Dec                   Osam                   We would like to inform you that your refund of AED 11.00+ AED 12.00 has been processed on 12/27/20, with transaction id (169999990059645553).  ​           03:40 AM, 28th Dec                     hanadi                    I didn’t receive any message           03:40 AM, 28th Dec                   Osam                   Please know that the refund needs 4-15 working days to be reflected in your account. ​           03:40 AM, 28th Dec                     hanadi                    Okay thank you           03:41 AM, 28th Dec                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           03:41 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1927449