Subject: Ticket Assigned - Conversation with hasla
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Dec 2020 22:33:44 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hasla hasla                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hasla Bot:  Hi Hasla ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4523851855 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  4523851855 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  I would like to know when can I  collect my order from store..why is it taking time Agent:  Could you please share your order id so that I can assist you further. Customer:  4523851855 Customer:  My id isn't working Customer:  You can assist thorough phone no. Given in the order address Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  ? Agent:  we are working on your case kindly wait Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Agent:  have a great day Bot:  Rate our Customer Service Agent Customer:  Halo Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hasla ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4523851855 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver            02:25 AM, 28th Dec                     hasla                    Ok           02:25 AM, 28th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            02:25 AM, 28th Dec                     hasla                    Hi..i would like to know why my order is still not ready to collecr from the store           02:26 AM, 28th Dec                   Osam                   Can you provide us your order number so that we can assist you better           02:28 AM, 28th Dec                     hasla                    ??           02:28 AM, 28th Dec                   Osam                   Can you provide us your order number so that we can assist you better           02:29 AM, 28th Dec                   Osam                   Are you still connected with us?           02:31 AM, 28th Dec                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:33 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1927393