Subject: Ticket Assigned - Conversation with sharmeen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Dec 2020 21:27:37 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sharmeen sharmeen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sharmeen Bot:  Hi Sharmeen ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4524320475 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97466776208            12:58 AM, 28th Dec                     sharmeen                    Sure           12:59 AM, 28th Dec                     sharmeen                    I was tracking my order I saw a comment stating my number is wrong           12:59 AM, 28th Dec                     sharmeen                    Kindly check and advise           01:00 AM, 28th Dec                     sharmeen                    No one called me from qatar number then how my number was wrong           01:01 AM, 28th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            01:03 AM, 28th Dec                     sharmeen                    Hi I am waiting for my order since morning now when I check it's written wrong number           01:04 AM, 28th Dec                     sharmeen                    I haven't received any call how it's being marked as wrong number           01:04 AM, 28th Dec                     sharmeen                    4524320475 this is my order number           01:05 AM, 28th Dec                     sharmeen                    FP1227201000410 tracking number           01:06 AM, 28th Dec                   Osam                   Please confirm you contact number 97469779208           01:09 AM, 28th Dec                     sharmeen                    66776208           01:09 AM, 28th Dec                     sharmeen                    Can u please update my number as I guess my second order also has a wrong number           01:12 AM, 28th Dec                   Osam                   this is your correct number 66776208?           01:13 AM, 28th Dec                     sharmeen                    Yes           01:15 AM, 28th Dec                     sharmeen                    Can I expect the parcel to be received tomorrow           01:15 AM, 28th Dec                   Osam                   We would like to inform you that we will escalate your case to the concern team and we will get back to you soon           01:16 AM, 28th Dec                   Osam                   Is there anything else I can help you with?           01:16 AM, 28th Dec                     sharmeen                    There is one more parcel which I guess I will receive tomorrow in that also there is wrong number got updated           01:18 AM, 28th Dec                     sharmeen                    I am unable to make change from my side please check and reply           01:18 AM, 28th Dec                   Osam                   Can you provide us your order number so that we can assist you better           01:20 AM, 28th Dec                   Osam                   Are you still connected with us?           01:25 AM, 28th Dec                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:27 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1927308