Subject: Ticket Assigned - Conversation with rajbrahmamchary
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Dec 2020 21:27:05 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rajbrahmamchary rajbrahmamchary                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rajbrahmamchary Bot:  Hi Rajbrahmamchary ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0598943589            12:57 AM, 28th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            12:59 AM, 28th Dec                     rajbrahmamchary                    Hi           01:00 AM, 28th Dec                     rajbrahmamchary                    This is rajbrahmamchary           01:00 AM, 28th Dec                     rajbrahmamchary                    My order number is 6250252194           01:01 AM, 28th Dec                     rajbrahmamchary                    For this order I dint recive my money           01:01 AM, 28th Dec                     rajbrahmamchary                    It was returned on 5 December           01:02 AM, 28th Dec                     rajbrahmamchary                    Today it is 27 December           01:02 AM, 28th Dec                     rajbrahmamchary                    I went to to bank also they are saying no information about this return money           01:03 AM, 28th Dec                   Osam                   May I request you to stay on-hold while checking you order details           01:06 AM, 28th Dec                     rajbrahmamchary                    Ok           01:07 AM, 28th Dec                     rajbrahmamchary                             01:07 AM, 28th Dec                     rajbrahmamchary                             01:08 AM, 28th Dec                     rajbrahmamchary                             01:08 AM, 28th Dec                     rajbrahmamchary                             01:08 AM, 28th Dec                     rajbrahmamchary                             01:08 AM, 28th Dec                     rajbrahmamchary                             01:08 AM, 28th Dec                     rajbrahmamchary                             01:08 AM, 28th Dec                     rajbrahmamchary                             01:09 AM, 28th Dec                     rajbrahmamchary                    This is my bank statement           01:09 AM, 28th Dec                     rajbrahmamchary                    One of your coustemar asked to send statements before           01:10 AM, 28th Dec                     rajbrahmamchary                    Are you thete           01:10 AM, 28th Dec                     rajbrahmamchary                    There           01:10 AM, 28th Dec                   Osam                   Please know that the amount SAR 43.60 has been transferred and with the transaction number 169999990042593302           01:13 AM, 28th Dec                     rajbrahmamchary                    But still I dint recive           01:14 AM, 28th Dec                     rajbrahmamchary                    Bank people saying no information regarding this refund           01:14 AM, 28th Dec                     rajbrahmamchary                    How to proceed now suggest me           01:14 AM, 28th Dec                     rajbrahmamchary                    Check statement once           01:15 AM, 28th Dec                   Osam                   Please know that it has been transferred on 12/17/20 and it needs 4-15 working days to be reflected on your account           01:17 AM, 28th Dec                   Osam                   Is there anything else I can help you with?           01:20 AM, 28th Dec                     rajbrahmamchary                    OK where as other order I recived already           01:20 AM, 28th Dec                     rajbrahmamchary                    But why this order refund is getting late           01:20 AM, 28th Dec                   Osam                   Please know that it takes 4-15 working days to be reflected in your account           01:23 AM, 28th Dec                   Osam                   Is there anything else I can help you with?           01:25 AM, 28th Dec                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:26 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1927307