Subject: Ticket Assigned - Conversation with suneer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Dec 2020 20:54:55 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suneer suneer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  suneer Bot:  Hi Suneer ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966538187738 Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  I request for return one product since 1 week before, but no updates Agent:  Hi Suneer, Thank you for contacting us. My name is Amir. I'm here to help you   Agent:  We request you to please share your order number so we can check and assist you better. Customer:  Ok Customer:  6248435441 Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Ok Customer:  I will wait Agent:  Thank you for your patience. Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  We request you to plese confirm with us whether you have received an email to fill the address or not Customer:  No but i fill the adress while during request for return Agent:  Thank you for confirming. Customer:  I didn’t receive any email, I received one sms , will pick up within 7-10 days Agent:  We request you to please confirm your contact number Agent:  +966538187738 Customer:  Yes same Agent:  Please provide us the address again so we can inform the courier team to collect the items as soon as possible Customer:  Sithrul hayani, An naseem, makkah Customer:  Hello Agent:  We request yo to confirm this is the complete address Customer:  Builging number 6461 Customer:  Building number 6461, sithrul hayani, an naseem,makkah Customer:  Yes Customer:  Hello Agent:  We will forward your address to the courier team. Agent:  Is there anything else we can help you with? Customer:  Try as soon as pos Customer:  Try as soon as possible Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Suneer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:32 AM, 28th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            12:33 AM, 28th Dec                     suneer                    Can you please check my refund, it take long time order number 6248435441           12:34 AM, 28th Dec                     suneer                    Hello           12:35 AM, 28th Dec                   Osam                   May I request you to stay on-hold while checking you order details           12:38 AM, 28th Dec                     suneer                    Hello           12:39 AM, 28th Dec                     suneer                    No reply?           12:39 AM, 28th Dec                     suneer                    Irresponsible           12:39 AM, 28th Dec                   Osam                   Please know that as per the data shown to us , the items has not collected from the courier team           12:40 AM, 28th Dec                     suneer                    They collected  already and its delivered           12:40 AM, 28th Dec                     suneer                    I have awb number           12:41 AM, 28th Dec                     suneer                    Why its like this           12:41 AM, 28th Dec                     suneer                    Even its collected late everything late i need my money back           12:41 AM, 28th Dec                   Osam                   kindly share the awb number           12:42 AM, 28th Dec                     suneer                    46389813083           12:43 AM, 28th Dec                     suneer                    Check , i received already message its delivered to you           12:43 AM, 28th Dec                   Osam                   May I request you to stay on-hold while checking you order details           12:45 AM, 28th Dec                     suneer                    Ok           12:45 AM, 28th Dec                   Osam                   Kindly share your registered email id for further assistance.           12:47 AM, 28th Dec                     suneer                    [email-masked]           12:48 AM, 28th Dec                   Osam                   We would like to inform you that we will escalate your case to the concern team and we will get back to you soon           12:52 AM, 28th Dec                   Osam                   Is there anything else I can help you with?           12:52 AM, 28th Dec                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:54 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1927257