Subject: Ticket Assigned - Ticket # 187065 Resolved
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 27 Dec 2020 16:26:04 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 187065 Resolved  
 Dear Max,  Our Technical Engineer has indicated that your ticket # 187065 with subject Fwd: [#1882455] - Re: مشترياتك في طريقها إليك 6249201770 has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/7c77703240ffc38ee1f90110d088ff29ba7fd35b09a43fe44797e9ed6398d3e8  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1924827