Subject: Ticket Assigned - Ticket # 187054 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Dec 2020 16:25:57 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 187054 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 187054 with subject Fwd: [#1758411] - طلب ارجاع has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/2173110dc6e5fe9610dc3ddffb0494462dc037a2919408dfb0298882860c88c3  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1924627