Subject: New Reply Received - Return broken items
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Dec 2020 03:12:48 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  Return broken items  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Thanks for your reply <br>
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Please find below name of the items: <br>
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Aqruella Embellished Votive Holder</div>
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<img id="7506af16-606e-4249-99d8-e6b198c1e15b" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NzUxMDA0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zxGbF0obS2KydeJ0npljowlllliu7QuAKkrm-4sQQSM" alt="Image" style="max-width: 100%">
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Monday, 21 December 2020, 10:06 pm<br>
<strong>To:</strong> [email-masked]<br>
<strong>Subject:</strong> Re: [#1903291] - Return broken items<br>

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<div dir="ltr">Hi Neyadi,<br>
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Thank you for reaching out to us.<br>
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Please accept our apologies for the inconvenience caused to you.</div>
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<div dir="ltr">We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item. Below you will find the process for initiating
 the return.</div>
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<div dir="ltr">Please provide us the full name of the items and so that we will raise a return request from our side and our courier team will collect the items within 3-5 working days.</div>
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<div dir="ltr">We thank you for your understanding and cooperation.</div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1903291