Subject: Ticket Assigned - Conversation with deena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Dec 2020 21:25:33 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with deena deena                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  deena Bot:  Hi Deena ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7422602070 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097336774794            01:06 AM, 19th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            01:07 AM, 19th Dec                     deena                    I received my order today one item is missing I ordered a pajama set and received only  the top           01:08 AM, 19th Dec                   Osam                   Can you provide us your order number so that we can assist you better           01:08 AM, 19th Dec                     deena                    7422602070           01:09 AM, 19th Dec                   Osam                   May I request you to stay on-hold while checking you order details           01:11 AM, 19th Dec                   Osam                   We would like to inform you that as per the data shown to us, we have shipped all the item to you, however if you still believe that you have a missing item, please provide us the full name of the item           01:14 AM, 19th Dec                   Osam                   Are you still connected with us?           01:16 AM, 19th Dec                     deena                    Marie rainbow PJ set white 7-8 Y I received only the top without the pant           01:18 AM, 19th Dec                     deena                    Yes           01:20 AM, 19th Dec                   Osam                   We would like to inform you that we will escalate your case to the concern team and we will get back to you           01:20 AM, 19th Dec                   Osam                   Is there anything else I can help you with?           01:22 AM, 19th Dec                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           01:25 AM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1891479