Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Dec 2020 12:14:41 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  need escalation  Ticket comment <div>Dear Team, <br>
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Thank you for reaching out to Shipa!<br>
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Kindly note that the order is updated and confirmed and we will arrange the collection accordingly.<br>
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Feel free to reach us again for any further inquiries<br>
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Best Regards<br>
Your Shipa champs 
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<span class="labelnormal"><span class="labelname_sf">Nour Al-Arjan</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<hr> <strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>18/12/2020 9:14 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1871006] - Late Collection<br>
 
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<div dir="ltr">Hi Team,</div>

<div dir="ltr">Kind Reminder</div>

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Problem Statement: Late Collection<br>
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Order Date : Dec 6, 2020<br>
Order ID: 6252242232<br>
Tracking ID: SD000733967<br>
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Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created on 12/9/20 5:42 PM and till now the item has not been collected from the customer so kindly arrange the collection on priority basis.<br>
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We request you please contact him on 0530675512 to collect the order.<br>
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Regards,<br>
Ishan</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1880442