From: Asjad Hussain <[email-masked]>
To: Osam <[email-masked]>
Date: Tue, 15 Dec 2020 13:35:42 -0700 (MST)

Hi Team, 

Problem Statement : Refund approval. 

Ticket id : 1480842 
Order Date : 28-Jul-2020 
Order ID: 8394510566 
Tracking ID : FP07311000160 
Total Price : KWD 125.15 

Issue Description : The Customer placed the order on Jul 28, 2020, and it is pending since then, 06/09/20 the order was marked as delivered, However the customer is complaining that he has not received the order. 
Case history : The customer reached out to us on 14 Sep 2020 and since then the issue was escalated to the courriet team for the POD but we got no response from them. 
Customer's history : the customer is with us since 03/06/20 and this is sixth order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad.