Subject: New Reply Received - Request: cancellation and refund
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 10:40:56 +0000

Hi Yasser Ahmed,  The customer has responded to the ticket.  Request: cancellation and refund  Ticket comment <div>Dear Sir/Madame,</div>
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<div>Please note that i have also paid for the delivery charge. Hope you will refund it as well as you have not delivered anything to me. And cancellation is done by you not from my side. </div>
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<div>Thanks and best regards,</div>
<div>Jean<br><div>
<br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sunday, January 24, 2021, 2:30 PM, Babyshop &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Jean,</div>
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<div>Thank you for contacting us.</div>
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<div>We apologize for the inconvenience caused.</div>
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<div dir="ltr">The refund  (AED 32.00 and AED 9.00) of order number 9630652023 has been processed from our side to your card number: ****0440 on 1/24/21. The Transaction id is 169999990077394302. **Noting that your card issuer requires 4-15 additional business days to process the refund as per the bank norms.</div>
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<div>Once again, sincere apologies and thank you for your patience.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2014408