Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:28:17 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Hi Agent:  How may I help you ? Customer:  I have returned floaters yesterdy but it is not updated in my order Agent:  Could you please share your order number so that I can assist you further? Customer:  Wait a min Agent:  sure. Customer:  6222601201 Customer:  Order number Agent:  Please let me check it for you. Customer:  Sure Agent:  Your item is received by courier and out for to be delivered to warehouse. Customer:  Ok thanks Customer:  Actually i dint recieved any message Customer:  Thats why i asked Agent:  Please wait Agent:  I will give you the tracking ID and link where you can track it. Customer:  Ok thanks Agent:  You can track it here https://rb.gy/frc9lh with the tracking ID RP1026200002370 Agent:  Is there anything else I can help ? Customer:  Thats it,  thanks for help Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:26 PM, 22nd Dec                   Ishan                   Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process.           04:27 PM, 22nd Dec                     hi                    Hi ishan           04:28 PM, 22nd Dec                     hi                    I need to kbow whether i can claim my money           04:28 PM, 22nd Dec                   Ishan                   Kindly share us with the order id in order to assist you better           04:30 PM, 22nd Dec                     hi                    I have money in "MY CREDIT"           04:30 PM, 22nd Dec                     hi                    refund done and tbe money is in my credit           04:30 PM, 22nd Dec                     hi                    I dont want to purchase anything           04:31 PM, 22nd Dec                     hi                    Can i claim back my money           04:31 PM, 22nd Dec                   Ishan                   I request you to please share us with the order id in order to assist you better           04:33 PM, 22nd Dec                     hi                    Order# 622601201           04:33 PM, 22nd Dec                     hi                    Order# 6222601201           04:34 PM, 22nd Dec                   Ishan                   May I request you to please stay on hold while I retrieve the information.           04:35 PM, 22nd Dec                   Ishan                   We are extremely sorry to say that it may not be possible for us to refund you the amount In your account as we have already refunded you in your my credit account.           04:37 PM, 22nd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           04:39 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1906669