Subject: Ticket Assigned - Conversation with sooraj
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:27:07 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sooraj sooraj                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sooraj Bot:  Hi Sooraj ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971505036896            03:24 PM, 22nd Dec                     sooraj                    Ok           03:24 PM, 22nd Dec                   Ishan                   Hi Sooraj, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries.           03:25 PM, 22nd Dec                     sooraj                    It’s actually about exchange           03:25 PM, 22nd Dec                     sooraj                    I have purchased from festival city centerpoint, can I exchange it from center point which is next to burjuman center?           03:26 PM, 22nd Dec                     sooraj                    Hello Ishan           03:26 PM, 22nd Dec                   Ishan                   I apologise for the late response and the inconvenience caused to you.           03:29 PM, 22nd Dec                   Ishan                   We would like to inform you that as you have purchased from the store and we are the online chat support team. We will only be able to assist you on orders place on our website.     We would request you to please get in touch with the same store regarding your concern.           03:30 PM, 22nd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           03:33 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1906318