Subject: Ticket Assigned - Conversation with ashwaq
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:27:07 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ashwaq ashwaq                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ashwaq Bot:  Hi Ashwaq ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6255408290 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554489957            03:20 PM, 22nd Dec                   Ishan                   Hi Ashwaq, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           03:22 PM, 22nd Dec                     ashwaq                    Yes           03:23 PM, 22nd Dec                   Ishan                   May I request you to please stay on hold while I retrieve the information.           03:23 PM, 22nd Dec                     ashwaq                    Please I need to check my order as I received half of it only           03:23 PM, 22nd Dec                     ashwaq                    And I called to and submitted a complain           03:24 PM, 22nd Dec                   Ishan                   We would like to inform you that whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.            03:24 PM, 22nd Dec                   Ishan                   We found out that 1 item was not in a good condition to be sold and that was the last of their stock hence we took that out of your order and refunded you for that item.           03:24 PM, 22nd Dec                   Ishan                   We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same item.           03:24 PM, 22nd Dec                     ashwaq                    Now it’s more than one week           03:24 PM, 22nd Dec                     ashwaq                    How long this will take           03:26 PM, 22nd Dec                     ashwaq                    Hallo           03:28 PM, 22nd Dec                   Ishan                   We would like to inform you that the refund amount of SAR 186.15 with respect to the order id 6255408290 for the item (Juniors Jesse Printed Carrycot with Twin Handle) has already been processed from our side on 12/20/20 3:44 PM.           03:28 PM, 22nd Dec                   Ishan                   As the above item was out of stock.           03:28 PM, 22nd Dec                     ashwaq                    And the rest?           03:29 PM, 22nd Dec                     ashwaq                    The car chair and the blankets           03:29 PM, 22nd Dec                   Ishan                   As we can check, all the below mentioned items have already been successfully delivered to you on 12/19/20.     Juniors Textured Blanket - Set of 2  Juniors Bear Embroidered 5-Piece Comforter Set  Disney Lx Beone Minnie Mouse Print Car Seat with Canopy           03:32 PM, 22nd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           03:36 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1906341