Subject: Ticket Assigned - Conversation with o nimra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:27:06 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with o nimra o nimra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  o nimra Bot:  Hi O Nimra ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6255900351 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0537291838            03:11 PM, 22nd Dec                   Ishan                   Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           03:12 PM, 22nd Dec                     o nimra                    Yes           03:12 PM, 22nd Dec                     o nimra                    When will I get it           03:12 PM, 22nd Dec                     o nimra                    ?           03:13 PM, 22nd Dec                   Ishan                   May I request you to please stay on hold while I retrieve the information.           03:14 PM, 22nd Dec                   Ishan                   I would like to inform you that Click & Collect orders usually takes 2 - 4 business days for ready for pickup.            03:15 PM, 22nd Dec                   Ishan                   We would like to inform you that the item you ordered is ready to be shipped from the warehouse to the store for your collection.           03:15 PM, 22nd Dec                   Ishan                   Once your order will be ready for collection, you will receive an email confirming the same.           03:15 PM, 22nd Dec                     o nimra                    Can you expedite?           03:16 PM, 22nd Dec                   Ishan                   Please be assured that we have informed the courier team to deliver the shipment on priority           03:17 PM, 22nd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           03:22 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1906255