Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:27:02 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Customer:  I received  the wrong product . Customer:  My order number is 6255287961 Customer:  IMAGE Customer:  I ordered the one top for 4 to 5 year old girl . Customer:  This top I ordered Customer:  IMAGE Customer:  But I received this top Customer:  This is for 6 to 7year old girl Agent:  I am truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this. Agent:  We request you to please specify the item name about your inquiry so that we can assist you better. Customer:  Ok Customer:  Just a minute Customer:  IMAGE Customer:  I ordered this top Customer:  My ordered number is 6255287961 Customer:  IMAGE Customer:  But I received this top Agent:  We are extremely sorry to say that an exchange will not be possible at Centrepoint. However, we have managed to arrange the collection for your item. Agent:  Our courier partner will contact you on +966582202042 to arrange a time for collection in 3 - 5 business days. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:44 PM, 22nd Dec                   Ishan                   Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process.           01:45 PM, 22nd Dec                     hello                    Yesterday I requested to return a item. But now i want to cancel the return request           01:45 PM, 22nd Dec                     hello                    You can read our old chat           01:46 PM, 22nd Dec                   Ishan                   Yes           01:46 PM, 22nd Dec                   Ishan                   We request you to please confirm us that you want us to cancel your return request.           01:46 PM, 22nd Dec                     hello                    Yes i want to cancel my return request           01:47 PM, 22nd Dec                   Ishan                   Sure           01:51 PM, 22nd Dec                   Ishan                   As per your request, we have gone ahead and cancelled your return request.           01:51 PM, 22nd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           01:55 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1905833