Subject: Ticket Assigned - Conversation with User
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:27:03 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    This is Asim Sharief from KuwaitI had got a bed along with mattress for my child and lthe mattress is with warranty.  It happened that the mattress developed a bump in the middle in short period, I placed a complaint at Avenues branch ( where it was purchased from), I was given the number of manager Ali ( M- 99390807). After contacting Ali, couple of guys came, took some pictures and said the mattress would be changes and someone would call from Homecentre. Almost a month has passed by but no one ever called. Have been trying Ali’s number for a long time but the number is either discontinued or it is switched off.  Have never seen such a poor customer service from Homecentre and please have the replacement mattress delivered at the earliest.           01:52 PM, 22nd Dec                   Ishan                   Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding complaint.           01:55 PM, 22nd Dec                   Ishan                   Kindly share us with the order id in order to assist you better           01:58 PM, 22nd Dec                   Ishan                   I'm not getting a response from you. Are we still connected?           02:00 PM, 22nd Dec                   Ishan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:04 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1905865