Subject: Ticket Assigned - Conversation with shein fuentes
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:27:02 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shein fuentes shein fuentes                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shein fuentes Bot:  Hi Shein Fuentes ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8223437439 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560718280 Bot:  Please wait while we transfer you to an agent Agent:  Hi Shein, Thank you for contacting us. My name is Nikhil. Agent:  How may I assist you with the order id 8223437439 Customer:  hello sir.. good morning Customer:  i just want to ask regarding my order Customer:  it say's on my email that it will be delivered on sun, dec 27.. Customer:  but i need it on 25.. Customer:  can we make a neq arrangements about this?? Agent:  As per the system, we can see that the order was placed on Dec 21 and we would like to inform you that the orders are delivered with in 2-3 business days. Customer:  hello, are you still there?? Agent:  Yes. Customer:  /startOver Customer:  hello.. Agent:  Yes. Agent:  As per the system, we can see that the order was placed on Dec 21 and we would like to inform you that the orders are delivered with in 2-3 business days. Agent:  You should get the order on or before Dec 25. Agent:  Is there anything else we may assist you with today? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shein Fuentes ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8223437439 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:32 PM, 22nd Dec                     shein fuentes                    ok           01:32 PM, 22nd Dec                   Ishan                   Hi Shein, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           01:34 PM, 22nd Dec                     shein fuentes                    hello ishan. . it says on your mail that my order is going to be delivered on sunday and thats too late.. i needed the item tomorrow.. can i just pick it up in store instead??           01:35 PM, 22nd Dec                     shein fuentes                    because i badly need it tomorrow night.. is it possible to just collect it in any store available??           01:36 PM, 22nd Dec                     shein fuentes                    hello..           01:36 PM, 22nd Dec                     shein fuentes                    are you there??           01:36 PM, 22nd Dec                   Ishan                   I apologise for the late response and the inconvenience caused to you.           01:37 PM, 22nd Dec                   Ishan                   We would like to inform you that Standard Shipping orders usually takes 2 - 4 business days for the delivery.             01:38 PM, 22nd Dec                     shein fuentes                    yes i understand..           01:38 PM, 22nd Dec                     shein fuentes                    thats why im asking if i can just collect it in any store           01:38 PM, 22nd Dec                     shein fuentes                    if not, can i just cancel it instead..           01:39 PM, 22nd Dec                     shein fuentes                    because it doesn't make any sense if it arrives late..           01:39 PM, 22nd Dec                   Ishan                   We are extremely sorry to say that you will not be able to collect the order from your nearest store as it was placed through Standard Shipping method. If you wish you can cancel the order and purchase the same items from the store provided that your ordered items should be available in that store.           01:40 PM, 22nd Dec                     shein fuentes                    yes, i would like to cancel it instead..           01:40 PM, 22nd Dec                   Ishan                   As per your request, we have gone ahead and cancelled your order under the order id 8223437439.     We would request you to please purchase the items from your nearest Centrepoint outlet provided that the items are available in that store.           01:42 PM, 22nd Dec                     shein fuentes                    yeah, i will surely do that.. i plan to go and purchase it in the store near me..           01:44 PM, 22nd Dec                     shein fuentes                    thank you so much for your assistance..           01:44 PM, 22nd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           01:46 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1905802