Subject: Ticket Assigned - Conversation with anne
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:26:40 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anne anne                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anne Bot:  Hi Anne ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4520276924 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  4520276924 Bot:  Please wait while we transfer you to an agent Agent:  Hi Anne, Thank 
 you for contacting us. My name is Ajay. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Anne ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in
  your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Waiting....... Customer:  ? Customer:  ? Agent:  Hi Anne, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically
 . Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Anne ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issu
 er may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:45 PM, 22nd Dec                   Ishan                   Hi Anne, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           12:46 PM, 22nd Dec                     anne                    Kindly help with status of refund for my returned product4521711754           12:46 PM, 22nd Dec                   Ishan                   May I request you to please stay on hold while I retrieve the information.           12:48 PM, 22nd Dec                   Ishan                   Please note, as per the records we can 
 see that your items has arrived at our warehouse and once we are done with quality check we will initiate the refund           12:48 PM, 22nd Dec                     anne                    How long will this take please           12:51 PM, 22nd Dec                   Ishan                   We are sorry, as we cannot comment on the exact date and time. However the refund will be processed within 1 - 2 business days.           12:52 PM, 22nd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           12:56 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1905534