Subject: Ticket Assigned - Conversation with abbas khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:26:41 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abbas khan abbas khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abbas khan Bot:  Hi Abbas Khan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581312189            01:11 PM, 22nd Dec                   Ishan                   Hi Abbas, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process.           01:12 PM, 22nd Dec                     abbas khan                    Hi sir           01:13 PM, 22nd Dec                   Ishan                   Kindly share us with the order id in order to assist you better           01:14 PM, 22nd Dec                     abbas khan                    Sir I request for shoes           01:14 PM, 22nd Dec                     abbas khan                    But know I want to cancel my order           01:14 PM, 22nd Dec                     abbas khan                             01:15 PM, 22nd Dec                   Ishan                   Kindly share us with the order id in order to assist you better           01:16 PM, 22nd Dec                     abbas khan                             01:17 PM, 22nd Dec                   Ishan                   May I request you to please stay on hold while I retrieve the information.           01:19 PM, 22nd Dec                   Ishan                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           01:20 PM, 22nd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           01:23 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1905687