Subject: Ticket Assigned - Conversation with roshni dhyani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:26:40 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roshni dhyani roshni dhyani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  roshni dhyani Bot:  Hi Roshni Dhyani ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8219564172 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597985374 Bot:  Please wait while we transfer you to an agent Agent:  Hi Roshni, Thank you for contacting us. My name is Ajay Customer:  hi Ajay Agent:  I can see that you have contacted us regarding order update. Customer:  8219564172 Customer:  my order number is 8219564172 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  when can they deliver it to the store Agent:  I would like to inform you that Click & Collect orders usually takes 2 - 4 business days for ready for pickup.  We would like to inform you that the item you ordered is ready to be shipped from the warehouse to the store for your collection. Once your order will be ready for collection, you will receive an email confirming the same. Customer:  so i cannot get it by today ? Agent:  Delivery time frame is 2-4. we will notify you when your order is ready. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Roshni Dhyani ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8223684763 Bot:   Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:43 PM, 22nd Dec                   Ishan                   Hi Roshni, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           12:44 PM, 22nd Dec                     roshni dhyani                    8223684763           12:44 PM, 22nd Dec                     roshni dhyani                    Thats my order number           12:44 PM, 22nd Dec                     roshni dhyani                    it shows payment failed           12:44 PM, 22nd Dec                     roshni dhyani                    can change it to cash on delivery           12:44 PM, 22nd Dec                   Ishan                   We would like to inform you that your order has been placed successfully on  12/22/20 11:23 AM. We would request you to please ignore that message as it is a technical error.           12:45 PM, 22nd Dec                     roshni dhyani                    thnaks           12:46 PM, 22nd Dec                     roshni dhyani                    thanks           12:46 PM, 22nd Dec                     roshni dhyani                    payment successful           12:46 PM, 22nd Dec                     roshni dhyani                    right?           12:46 PM, 22nd Dec                   Ishan                   Yes           12:47 PM, 22nd Dec                     roshni dhyani                    thanks           12:47 PM, 22nd Dec                   Ishan                   I would like to inform you that Click & Collect orders usually takes 2 - 4 business days for ready for pickup.            12:47 PM, 22nd Dec                   Ishan                   Once your order will be ready for collection, you will receive an email confirming the same.           12:47 PM, 22nd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           12:49 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1905495