Subject: Ticket Assigned - Conversation with carolina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:26:39 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with carolina carolina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  carolina Bot:  Hi Carolina ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256124599 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966500542860            12:35 PM, 22nd Dec                   Ishan                   Hi Carolina, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           12:35 PM, 22nd Dec                     carolina                    Hello Ishan. Yes it is a click and collect order, I would like to know when can I get it?           12:37 PM, 22nd Dec                   Ishan                   May I request you to please stay on hold while I retrieve the information.           12:37 PM, 22nd Dec                   Ishan                   I would like to inform you that Click & Collect orders usually takes 2 - 4 business days for ready for pickup.            12:37 PM, 22nd Dec                   Ishan                   We would like to inform you that the item you ordered is ready to be shipped from the warehouse to the store for your collection.           12:38 PM, 22nd Dec                   Ishan                   Once your order will be ready for collection, you will receive an email confirming the same.           12:38 PM, 22nd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           12:41 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1905448