Subject: Ticket Assigned - Conversation with fathima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:26:37 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fathima fathima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fathima Bot:  Hi Fathima ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  4523398744 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97433987537            12:03 PM, 22nd Dec                     fathima                    Ok           12:03 PM, 22nd Dec                   Ishan                   Hi Fathima, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           12:04 PM, 22nd Dec                     fathima                    Yes           12:04 PM, 22nd Dec                     fathima                    I received my order yesterday but 3 items weren’t what I expected and I want to return it           12:05 PM, 22nd Dec                     fathima                    How do I do that do I go to center point shop and return it           12:05 PM, 22nd Dec                     fathima                    Also the only bill I have is the online email confirmation of my orders not an actual paper so do I print it and take it?           12:05 PM, 22nd Dec                   Ishan                   We sincerely apologize for the inconvenience caused to you.           12:08 PM, 22nd Dec                   Ishan                   We request to please return the item by below three channels:  ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any Centrepoint store across Qatar.            12:08 PM, 22nd Dec                     fathima                    For option one and two a return could be arranged in a sense they will come and pick up the item?           12:10 PM, 22nd Dec                   Ishan                   Yes           12:10 PM, 22nd Dec                     fathima                    If I paid in cash will I get my money back in cash when I return           12:11 PM, 22nd Dec                     fathima                    When the person pick it up or will it be another time           12:11 PM, 22nd Dec                   Ishan                   We would like to inform you that your will only be able to take the cash refund if you return the item to your nearest centrepoint store. However, if your return the item by arranging the collection from your doorstep, your refund will be initiated in your my credited account that you can use to shop any product from our website.           12:14 PM, 22nd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           12:18 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1905340