Subject: Ticket Assigned - Conversation with kanika
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:26:37 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kanika kanika                    Bot:  Hi again! Bot:  Please enter your name Customer:  kanika Bot:  Hi Kanika ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:01 PM, 22nd Dec                   Ishan                   Hi Kanika, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries.           12:01 PM, 22nd Dec                     kanika                    Hi ishan, I have not received my return amount yet           12:02 PM, 22nd Dec                   Ishan                   Kindly share us with the order id in order to assist you better           12:02 PM, 22nd Dec                     kanika                    Xan I collect the payment from any of your stores in dubai           12:02 PM, 22nd Dec                     kanika                    #9618223990           12:03 PM, 22nd Dec                   Ishan                   Thank you for confirming me.            12:04 PM, 22nd Dec                   Ishan                   We would like to inform you that the refund amount of AED 35.00 with respect to the order id 9618223990 has already been processed from our side on 12/4/20 2:11 PM to your card ending with 9718.     For your reference, your transaction id is 169999990039118512.           12:05 PM, 22nd Dec                     kanika                    Ok but this is not reflecting in my account           12:06 PM, 22nd Dec                     kanika                    And what about the other one for AED 35           12:06 PM, 22nd Dec                     kanika                    Ok I got that           12:07 PM, 22nd Dec                     kanika                    Sorry to bother           12:07 PM, 22nd Dec                     kanika                    I checked my statement           12:07 PM, 22nd Dec                     kanika                    It's there           12:08 PM, 22nd Dec                     kanika                    Thanks           12:08 PM, 22nd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           12:09 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1905303