Subject: Ticket Assigned - Conversation with elysa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:26:35 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elysa elysa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  elysa Bot:  Hi Elysa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9623058524 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556961408            10:25 AM, 22nd Dec                     
 elysa                    okay           10:26 AM, 22nd Dec                   Nikhil                    Hi Elysa, Thank you for contacting us. My name is Nikhil. How may I help you with the order id 9623058524?           10:27 AM, 22nd Dec                   Nikhil                    Hi, I'm not getting a response from you. Are we still connected?           10:29 AM, 22nd Dec                   Nikhil                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:31 AM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1904923