Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:26:36 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256325075 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500541120            11:55 AM, 22nd Dec                   Ishan                   Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           11:57 AM, 22nd Dec                     hi                    regarding 6256325075           11:57 AM, 22nd Dec                     hi                    Hi Ishan           11:57 AM, 22nd Dec                   Ishan                   May I request you to please stay on hold while I retrieve the information.           11:57 AM, 22nd Dec                     hi                    alright           11:58 AM, 22nd Dec                   Ishan                   We would like to inform you that Standard Shipping orders usually takes 2 - 4 business days for the delivery.             11:58 AM, 22nd Dec                     hi                    i know           11:58 AM, 22nd Dec                     hi                    i want to cancel it           11:58 AM, 22nd Dec                   Ishan                   Our courier partner will contact you on +966500541120 to arrange a time for delivery soon.           11:58 AM, 22nd Dec                   Ishan                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           11:59 AM, 22nd Dec                     hi                    will it help           12:00 PM, 22nd Dec                     hi                    alright thank you so much           12:00 PM, 22nd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           12:01 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1905262