Subject: New Reply Received - Shukran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 12:03:17 +0000

Hi Yasser Ahmed,  The customer has responded to the ticket.  Shukran  Ticket comment <div dir="auto">this is not working it says my shukran no is linked to other acount</div>
<div dir="auto">can you plz provide me with the invoice No of my order so i can claim points on shukran acout..tried to find it in my order email couldnt find it</div>
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<div dir="auto" style="font-size:85%; color:#575757">Sent from my Samsung Galaxy smartphone.</div>
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<div>-------- Original message --------</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; 
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<div>Date: 21/01/2021 12:02 pm (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2005918] - Shukran </div>
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<div dir="ltr">Hi Esraa,</div>
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<div dir="ltr">Thank you for getting in touch with us.</div>
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<div>We have checked on your account details and see that your Shukran card is not linked. It is pending because the verification step was not completed. </div>
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<div>Your Shukran card has been delinked and unblocked, Now we request you to link your Shukran account again to link your Shukran card, please follow the below steps:</div>
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<div>1- Log in your account.</div>
<div>2- Go to My account &gt; Shukran &gt; Link your account here.</div>
<div>3- Follow the provided steps on the webpage</div>
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<div>We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.</div>
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<div>If you face any issue while linking your Shukran account then please contact the Shukran support team on 8001246622, or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code
 to link your card successfully.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005918