Subject: Ticket Assigned - Ticket # 193289 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 06:24:08 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 193289 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 193289 with subject Fwd: [#1894730] - need escalation has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/eb478a82cba5fc36548cf8e809485f0939863c3c9588b9f4bfe0affbfc6d1069  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005862