Subject: New Reply Received - Re: استلمنا طلبك للإرجاع.
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 14:12:17 +0000

Hi Yasser Ahmed,  The customer has responded to the ticket.  Re: استلمنا طلبك للإرجاع.  Ticket comment <div dir="ltr">any updates? </div>
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<div>On Fri, 15 Jan 2021 at 08:43, Alyaa Badr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi there, <div><br></div>
<div>The refund still not processed, when this will take place? It's been two weeks now </div>
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<div dir="ltr" class="gmail_attr">On Wed, 13 Jan 2021 at 12:17, Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Alyaa ,</div>
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<div>Thank you for contacting us.</div>
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<div>We sincerely express apologies for the inconvenience caused. </div>
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<div dir="ltr">Please be assured as we have now escalated this issue to our concerned team to process the refund of the returned items order No. 2000750352.</div>
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<div>Please allow us time to get this resolved for you.</div>
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<div>We thank you for your understanding and cooperation. </div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1982280