Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 05:28:20 +0000

Hi Yasser Ahmed,  The customer has responded to the ticket.  escalation  Ticket comment <div>Dear sir </div>
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<div>Because of your worst return service  i dont want to return my order beacause almost 1.5 month finish and nothing nis happened regarding return and now i dont want to return my item so sorry but very bad experience with return policy </div>
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<div style="font-size:85%;color:#575757">Sent from my Samsung Galaxy smartphone.weysyeina</div>
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<div>-------- Original message --------</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 09/01/2021  6:20 p.m.  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: escalation </div>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1816054</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Yasser Ahmed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Malik,<br><br>Thank you for contacting us.<br><br>We are so sorry  for the inconvenience caused.<br><br>Please confirm if our courier partner Aramex contacted you to collect the returned item order No. 6246606201.<br><br>We look forward to hearing from you soon.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1816054