Subject: New Reply Received - RE: Order 9624873433 Refund Issue
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 04:38:44 +0000

Hi Yasser Ahmed,  The customer has responded to the ticket.  RE: Order 9624873433 Refund Issue  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The courier guy collected 4 items from me. Sorry for the delay in responding, I was sick and was not able to check my emails. All the below four items were
 taken back. The courier guy actually said, if it is under the same inoive, please give it to me, so I don't have to come again.</span></div>
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<div class="MsoNormal"><a href="https://www.maxfashion.com/ae/en/p/162869227?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_AE_en" rel="noreferrer"><span style="color:blue;text-decoration:none"><img width="150" height="150" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MTc4Mzg1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cZpkKEpsHX8553qlsxA4UYIPfG5G_OClAwmPSUsJOBU" alt="Description: Description: https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https:/3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.ssl.cf3.rackcdn.com/max/SP21KB450CTBLUEMEDIUM-SP21KB450CT-MXSPR21161020_01-2100.jpg"></span></a></div>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#3D4648'>Solid Cropped Pants with Pockets and Elasticised Waistband
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#3D4648'>Size: L
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#3D4648'>Quantity: 1</span></div>
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<div class="MsoNormal" align="right" style="text-align:right"><b><span style="font-size:10.0pt;color:#3D4648">AED 50
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<div class="MsoNormal"><a href="https://www.maxfashion.com/ae/en/p/162869243?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_AE_en" rel="noreferrer"><span style="color:blue;text-decoration:none"><img width="150" height="150" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MTc4Mzg1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4C0va596KTrcJvEQeCO9oshYsiQ5P8Vzsz7e2vg2x4M" alt="Description: Description: https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https:/3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.ssl.cf3.rackcdn.com/max/SP21KB450CTBLACKDARK-SP21KB450CT-MXSPR21161020_01-2100.jpg"></span></a></div>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#3D4648'>Solid Cropped Pants with Pockets and Elasticised Waistband
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#3D4648'>Quantity: 1</span></div>
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<div class="MsoNormal" align="right" style="text-align:right"><b><span style="font-size:10.0pt;color:#3D4648">AED 50
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<div class="MsoNormal"><a href="https://www.maxfashion.com/ae/en/p/162830216?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_AE_en" rel="noreferrer"><span style="color:blue;text-decoration:none"><img width="150" height="150" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MTc4Mzg1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rLJFG9DQeKSfUlZDOBMoJWRJS-ICceF7zucNtjHQK4w" alt="Description: Description: https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https:/3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.ssl.cf3.rackcdn.com/max/WN20KT512CTOTBBLACKDARK-WN20KT512CTOTB-MXWIN20180920_01-2100.jpg"></span></a></div>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Helvetica","sans-serif";color:#3D4648'>Solid Cozy Fur Top with Round Neck and Elbow Length Sleeves
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<div class="MsoNormal" align="right" style="text-align:right"><b><span style="font-size:10.0pt;color:#3D4648">AED 50
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<div class="MsoNormal" align="right" style="text-align:right"><b><span style="font-size:10.0pt;color:#3D4648">AED 49
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Neema</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Max [mailto:[email-masked]]
<br>
<b>Sent:</b> Saturday, January 9, 2021 8:19 PM<br>
<b>To:</b> Neema Abhijith<br>
<b>Subject:</b> RE: Order 9624873433 Refund Issue</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>This email concerns your Customer Service case # 1954541</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for
 us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Looking forward to your response.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'><span class="msoDel"><span>-</span></span>——</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Yasser Ahmed :
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Hi Neema,<br>
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Thank you for contacting us.<br>
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We sincerely express full apologies for the inconvenience caused.<br>
<br>
With reference to the returned items, order No. 9624873433, we can see that a return request has been created for four items. The refund has been processed for two items (AED50.00 andAED50.00 ) to your card number: ********0074 on 1/4/21. The transaction id
 is 169999990059773894 . We kindly request you to confirm how many items have been collected from you.  </span></div>
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We thank you for your understanding and cooperation.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>We look forward to hearing from you soon.<br>
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Your friends,<br>
The Support Team.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>1954541:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1954541