Subject: New Reply Received - Re: Welcome to Centrepoint!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 18:57:10 +0000

Hi Yasser Ahmed,  The customer has responded to the ticket.  Re: Welcome to Centrepoint!  Ticket comment <div>Dear,
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<div>Thanks for your reply, </div>
<div>Kindly find the attached statements for my online order and payment <br>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MDkyNDIzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XT7TCceq0y3SnqcwpcsIxpOHE_FQTx-4ze14EnBTU_Y"><br>
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<div dir="ltr">Regards,</div>
<div dir="ltr">Nawal Aqab <br>
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<div>On 5 Jan 2021, at 4:19 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1893852</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1893852<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Yasser Ahmed : </div>
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<div dir="ltr">Hi Nawal,<br>
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Thank you for getting in touch with us.<br>
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We apologize for the late response and the inconvenience caused to you.<br>
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Please provide us a bank statement which shows the transaction ID of the deduction. </div>
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We look forward to hearing from you.<br>
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Your friends,<br>
The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1893852