Subject: New Reply Received - Order 9618056035
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 15:29:57 +0000

Hi Yasser Ahmed,  The customer has responded to the ticket.  Order 9618056035  Ticket comment <div dir="ltr" style="">
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<div style="direction: ltr">Dear Babyshop,</div>
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<div style="direction: ltr">I am not sure what number you have provided to the courier, as the number you say the courier tried to reach me on is not mine and is not the number I used in this or any order I have ever placed.</div>
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<div style="direction: ltr">The below screenshot is from the app itself, with the order number stipulated and the mobile number clearly noted in the shipping address. The number you have noted in the email is outstandingly wrong in all the digits. Would you
 have not noticed that even the country code you provided to the courier is wrong? </div>
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<div style="direction: ltr" dir="ltr">I expect a full refund to appear in my bank statement. I will also be very wary of ordering on your website again. I cannot believe the number of gross mistakes made from 27.Nov.2020 to date and lackluster resolution attempts
 as far as this single order is concerned. It is incredulous to believe that your solution, after over a month of delays, is to reorder the items. </div>
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<div style="direction: ltr" dir="ltr">Kind regards,</div>
<div style="direction: ltr" dir="ltr">Noora </div>
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<img id="id-FDA2C2A2-5873-44CB-BC00-9AA7724B40D2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3OTg0MTIxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._7ctJfTylcykyBr8-Ely8kpd6u11iHnVse2jK3y3ZMw" alt="Image.jpeg" style="max-width: 100%">
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<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, January 3, 2021 7:14 PM<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> Re: [#1825193] - Order 9618056035
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<div dir="ltr">Hi Noora,</div>
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Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that our courier partner tried to contact you on (966569046517) thrice on 3 different days but didn't receive any response from your end.</div>
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<div>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. </div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1825193