Subject: Ticket Assigned - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 12:28:45 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your return request. Hi,
The item was received without the shoulder strap (missing),  please send me the strap or provide me another bag that has the strap.
I have attached pictures of the item.
Thanks for your understanding.Mustapha.

Sent from Yahoo Mail on Android 
 
  On Fri, 1 Jan 2021 at 13:54, Centrepoint<[email-masked]> wrote:    
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We’ve received your return request.

Hi Mustapha Fatah, thank you for getting in touch with us. Here’s how your return 1000397755 for order 4525676656 will work.Our delivery partner will pick up your return in around 3-5 business days.
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|  Order Details   |
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Item
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Description
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Total Price
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|  LIFESTYLE  |
|  Bomi Racing Car Printed Lunch Bag with Zip Closure  |
| Color: Blue |
| Quantity: 1 |

  |  QAR 20  |

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|  Total | QAR 20  |

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1. Box up your return
 
 Please include the invoice, price tags and any warranty information. 
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2. Hand over your return
 
Our delivery partner will pick it up from your doorstep. 
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3. Receive your refund
 
 This will be issued after we receive your products in our warehouse and conduct a quality check. 
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Here's how your refund works:
    
   - If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
   - Refunds to your Credit Card or Debit Card may take 4-15 business days to process.
   - Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1944296