Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 08:07:33 +0000

Hi Yasser Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 
 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:28 PM, 30th Dec                     hello                    I want to know when will i get my refund           03:29 PM, 30th Dec                     hello                    Thats my order num           03:29 PM, 30th Dec                     hello                    6256392937           03:30 PM, 30th Dec                   Mohammad          
          Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:31 PM, 30th Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           03:32 PM, 30th Dec                   Mohammad                   You will get refund within  1-2 business days           03:33 PM, 30th Dec                   Mohammad                   Is there anything else I can help you with?           03:33 PM, 30th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:34 PM, 30th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1937660