Subject: New Reply Received - Damaged products
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Tue, 29 Dec 2020 14:33:26 +0000

Hi Yasser Ahmed,  The customer has responded to the ticket.  Damaged products  Ticket comment <div dir="auto">Hi,<div dir="auto">I visited your nearest store and the staff says the order number is not showing up in the system. Please help me, i would like to exchange this. </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 25 Dec 2020, 6:05 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Sana,</div>
<div dir="ltr">
<br>Thank
you for shopping with us.</div>
</div>
<div dir="ltr"><div dir="ltr">
<div style="margin:0in 0in 0.0001pt"> </div>
<div style="margin:0in 0in 0.0001pt">Currently,
you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14
days from the collection/delivery date providing that the item is available in
the store.</div>
<div style="margin:0in 0in 0.0001pt"> </div>
<div style="margin:0in 0in 0.0001pt">Wrong
products delivered cannot be exchanged, however, a return and refund can be
done.</div>
<div style="margin:0in 0in 0.0001pt"> </div>
<div style="margin:0in 0in 0.0001pt">You
can return online purchases through the below three channels:</div>
<div style="margin:0in 0in 0.0001pt"> </div>
<div style="margin:0in 0in 0.0001pt">You
can contact our customer support team on (800746778953) to book a return and to be notified of the refund amount based on our return policy.</div>
<div style="margin:0in 0in 0.0001pt"> </div>
<div style="margin:0in 0in 0.0001pt">You
can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and
Lifestyle stores. Wrap your items in their original shipping packaging and
bring it along with your invoice and or provide the order number to the store
staff in the absence of an invoice.</div>
<div style="margin:0in 0in 0.0001pt"> </div>
<div style="margin:0in 0in 0.0001pt">You
can also book the return online. You can log into your account and go to Order
History. Click on "Order number". From that page, you can see an
option to return an item. Just click on the box and follow the instructions.</div>
<div style="margin:0in 0in 0.0001pt"> </div>
<div style="margin:0in 0in 0.0001pt">Feel
free to get in touch with us for further assistance.</div>
<div style="margin:0in 0in 0.0001pt"> </div>
<div style="margin:0in 0in 0.0001pt">Your
friends,</div>
<div style="margin:0in 0in 0.0001pt" dir="ltr">The Support Team.</div>
</div></div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1917846