Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 17:30:03 +0000

Hi Yasser Ahmed,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">Dear Centrepoint,<div dir="auto"><br></div>
<div dir="auto">Disappointed and very poor service.</div>
<div dir="auto">not acceptable. I need my money back within week otherwise i will raise complaint till management level.</div>
<div dir="auto"><br></div>
<div dir="auto">awaiting response</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 24 Dec 2020, 16:24 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Muhammad,<br><br>
</div>
<div>Thank you for reaching out to us.</div>
<div>
<br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr">
<br>Regarding the order: 6249326290, please note that the refund has been processed successfully from our side for the amount (SAR 104.00), however due to some concerns with the payment vendor, the refund has been rejected.</div>
<div>
<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
<div>
<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
<div>
<br>Feel free to reach out to us for any further assistance.</div>
<div dir="ltr">
<br>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
</div></div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1859855