Subject: Re: Homebox _PKT_June'21 Second week
From: Alan Ninan <[email-masked]>
To: HomeBox LSM <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Sun, 13 Jun 2021 22:41:01 -0700 (MST)

Hi Team, 

Please find the PKT test results for June 2nd Week. Please ensure everyone goes through the right answers and agents who scored less than 80, please connect with me at the earliest. Agents who missed to attempt the PKT, please share the reason for missing the same. 

Agent Details 	Score 
Abu Sufian _ [email-masked] 	90 
Adam Yousif _ [email-masked] 	80 
Amir Aziz _ [email-masked] 	100 
Amr Khalil _ [email-masked] 	100 
Ankit Kumar _ [email-masked] 	90 
Hasan Nour _ [email-masked] 	100 
Ibrahem Mahmoud _ [email-masked] 	60 
javed aslam _ [email-masked] 	80 
Jok Kuol _ [email-masked] 	100 
Malek al hosan _ [email-masked] 	70 
Mohammed Ali _ [email-masked] 	90 
Mohammed Faizan _ [email-masked] 	90 
Mohd Iqbal _ [email-masked] 	80 
Mosab Nasreldin _ [email-masked] 	100 
Rami Kassam _ [email-masked] 	70 
Sreelal C T _ [email-masked] 	100 
Waseem Khan _ [email-masked] 	90 

Questions 	Correct Answers 
1. Does customer have the option to change his email address for his Homebox account? 	No, he has to create new account 
2. Can customers get discounts on Al Saad/Fazaa/govt issued cards? 	Only in stores 
3. When does an order go into DTBC status if delivery date is missed? 	24 hours 
4. What is the last time that we do delivery of FF in a day? I.E. latest time slot. 	6pm-8pm 
5. Can we reschedule an FF order to 2 days later? 	No, because order goes into DO status 48 hours prior 
6. Do we fill in HB chat type in ticket properties for all tickets? 	Yes 
7. For click and collect orders, within how many days customer should collect the order upon receiving SMS/Email confirmation? 	14 days 
8. For click and collect orders, can customer’s family or friends collect the order if customer is unable to visit the store? 	Yes, they just need to show their Emirates ID as well as the SMS confirmation. 
9. Once we raise CRM request for damaged FF item, should the ticket be left "Waiting on 3rd party" or "Closed"? 	Closed 
10. My credit can be used: 
	
At any Landmark group concept. Cx only has to sign in to use the amount in the wallet 

Week-wise score comparison 

Agent details 	PKT score May Last week 	PKT score June 1st week 	PKT score June 2nd week 
Abu Sufian _ [email-masked] 	70 	80 	90 
Adam Yousif _ [email-masked] 	80 	80 	80 
Amir Aziz _ [email-masked] 	90 	90 	100 
Amr Khalil _ [email-masked] 	100 	70 	100 
Ankit Kumar _ [email-masked] 	90 	90 	90 
Hasan Nour _ [email-masked] 	100 	80 	100 
Ibrahem Mahmoud _ [email-masked] 	Did not attempt 	80 	60 
javed aslam _ [email-masked] 	100 	100 	80 
Jok Kuol _ [email-masked] 	100 	100 	100 
Malek al hosan _ [email-masked] 	90 	90 	70 
Mohammed Ali _ [email-masked] 	90 	90 	90 
Mohammed Faizan _ [email-masked] 	90 	80 	90 
Mohd Iqbal _ [email-masked] 	Did not attempt 	100 	80 
Mosab Nasreldin _ [email-masked] 	80 	80 	100 
Rami Kassam _ [email-masked] 	50 	60 	70 
Saleh Ahmed _ [email-masked] 	60 	80 	Did not attempt 
Sreelal C T _ [email-masked] 	100 	70 	100 
Waseem Khan _ [email-masked] 	100 	80 	90 
Yahkoob Erachat _ [email-masked] 	100 	70 	Did not attempt 

Regards, 
Alan Ninan 
Process Trainer 
[email-masked] 

From: "alan ninan" <[email-masked]> 
To: "HomeBox LSM" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Saturday, June 12, 2021 12:20:35 PM 
Subject: Homebox _PKT_June'21 Second week 

Hi Team, 

Hope this email finds you well! 

Would like to roll out the process knowledge test for Homebox_June'21 Second week. Please ensure completion by tomorrow ( Sunday ) 6 PM IST, feel free to connect with me in case of any issues/queries. 

Please click on [ https://docs.google.com/forms/d/e/1FAIpQLSfOJubVSoAr50U4QBUtbcyRtUuLrXxPKHDOH66es84OGB2-PA/viewform | PKT_June 2nd Week ] to attempt the test. 

The passing score is 80 and the test report will be released on Monday . 

Note: Link might prompt you to login with a Google account, as the test is made in the google form and limited to 1 response, use any of your google accounts. 

Regards, 
Alan Ninan 
Process Trainer 
[email-masked]