Subject: New Reply Received - Delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 22 May 2021 11:34:48 +0000

Hi Mohd Adeel Akhter,  The customer has responded to the ticket.  Delivery  Ticket comment <div>
<div dir="auto">Dear homebox,</div>
<div dir="auto"><br></div>
<div dir="auto">Please send me my money back ASAP. Since January until now. Find attached picture of broken item. </div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMjgxODE4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MNsxGRRz6F6FKMEuQ4E4KTE7hLeKmvccGhmqQPHxRK8" style="max-width: 100%"></div>
<br>
</div>
<div dir="auto">Thank you</div>
<div dir="auto">Hamdan</div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 22 Mar 2021 at 3:26 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Hamdan,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, as we can see the item was already replaced for you on Feb 8, 2021. Do you mean to say that after 3 replacements of this item you have received it every time with broken parts. </div>
<div dir="ltr"><br></div>
<div dir="ltr">If so, we definitely do not want our customers to have this kind of experience when they are shopping with us. We have forwarded your feedback regarding the same to our concerned team to ensure these kind of issues are minimized.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We also request you to please share with us the images of the replaced item that you have received and we will be happy to investigate the same further.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We are looking forward to hear from you soon. Thank you for your help!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2237532